Exeter Business - Backworld

Customer stories

Exeter Business. Fixing workplace discomfort issues

The challenge

An office in an older Exeter building with uneven floors was causing increasing discomfort for desk-based staff. Fixed-height desks meant users were sitting and working off-centre for long periods, leading to strain and reports of pain. Initially, it was thought that better chairs would solve the issue, but the real problem was in the workspace itself.

The solution

After our assessment, we recommended replacing fixed-height desks with Lavoro Flyga electric sit-stand desks. This would allow staff to regularly change posture and reduce time spent sitting on the uneven surface. The adjustable height range allowed for both seated and standing work throughout the day.

To improve usability and tidiness, we also installed under-desk PC holders and cable management trays. A saddle stool was added for staff wanting additional postural variation. With a 10-year guarantee and next-day availability, the Lavoro offered immediate relief and long-term confidence for the client.

Our Google Reviews

      EXCELLENT  
   Based on 55 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Jonathan saull 
 
 
 
 Trustindex verifies that the original source of the review is Google. For two years while working I had been sitting on a budget office chair,  I was getting pains across my back, and in the obvious area too, and cushions didn’t make any difference. I found Backworld’s website and  sent an online query which was answered very quickly. I later met Paul and after he listened to my circumstances he spent time explaining the  different chairs that would be appropriate for me.  After I decided on one he assured me it would be in stock the following week. As promised he called me, to tell me that it was in stock and that he had assembled,  it delivery he explained was         “ part of the service” as was carrying it up the stairs for me! He also took time to adjust it so it fitted me.  I have used the chair for a couple of weeks now and the difference is astonishing. No aches, no pains and I feel so much better in the evening. I highly recommend Backworld, customer needs are important to them, and the service is excellent. Thank you
  
 
      Posted on Google  
   
   J BW 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul was brilliant. Easy and prompt communication from initial contact through to delivery and setup at home. Great range of chairs to try at the showroom. Solid advice and no sales pressure  10/10
  
 
      Posted on Google  
   
   Emma West 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from Paul - very knowledgeable, professional and all round good to deal with!
I was eligible for funding for a chair through Access to Work. Because of my disability regular office chairs never 'fit' me so Paul measured me up for a made to measure Ergochair  - I'm 55 and this is the first time I've got a chair that fits!
He also recommended a laptop stand, keyboard and wireless mouse (which with limited wrist flexibility is SO comfy!).
The chair came through within a couple of weeks and Paul came and set it all up for me at my desk.
I'm hoping this will all mean I'm sitting much better when working now.
I don't think I would have got this level of service from any of the big players so if you are looking for a personal service this is a great choice.
  
 
      Posted on Google  
   
   Louise Jenner 
 
 
 
 Trustindex verifies that the original source of the review is Google. 🌟🌟🌟🌟🌟

I can’t recommend Backworld in Exeter highly enough! I first met Paul through networking and later caught up with him at BizFest SW, where I had the chance to try out one of their ergonomic office chairs and a saddle stool. After a previous bad experience buying a chair online, I was determined to try before buying this time.

Getting to the showroom was tricky for me, so Paul very kindly offered to bring a chair and a stool to my home so I could try them out for a couple of days, completely free of charge! He arrived on Wednesday and by Friday I knew I didn’t want to give the chair back. We struck a deal and I bought the display model there and then.

Paul was friendly, patient, and incredibly knowledgeable. He made sure the chair was properly set up for me and took the time to explain its ergonomic benefits. Excellent service and great value - thank you, Paul and Backworld!
  
 
      Posted on Google  
   
   Daniel Cox 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service. I purchased a chair 8 months ago and I am extremely both with the product and the professional service. They went above and beyond to help me and answer all of my emails before my purchase.

I strongly recommend!
  
 
      Posted on Google  
   
   Jo 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul’s been a pleasure to deal with. Really helpful going out of his way to get me the correct parts for my office chair (from Sweden!) after I had ordered the wrong parts! Thankyou very much Paul!
Definitely recommend if you’re after the best customer care 🤩
  
 
      Posted on Google  
   
   Carolyn Ellesmere 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’d highly recommend a visit to Backworld in Exeter. Paul helped me to find a really excellent office chair that was extremely comfortable and supportive and within budget. He provides good advice on the most suitable product and I felt no pressure to buy. As it turned out he found me the perfect chair that I was able to take away and he even provided me with a video reminder of the various controls! Absolutely no hesitation in recommeding.
  
 
      Posted on Google  
   
   Tom Leighton 
 
 
 
 Trustindex verifies that the original source of the review is Google. I did an online order with Backworld, it was dispatched within 30 mins and received the next business day (a competitor was saying 4 weeks for the same items)

Thank you!
  
 
      Posted on Google  
   
   Jessica Danford 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am really impressed with my experience of buying an office chair from Paul and Back World. He really took the time to go through the different options and customise my chair so that it was comfortable and affordable. He went out of his way to assist me and I am also very happy with my very comfortable chair! Definitely worth it.
  
 
      Posted on Google  
   
   Sarah White 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had spent good money on chairs before as I spend a lot of time working a my desk but they had never quite worked. I tried a range of chairs at Paul's showroom and he explained lots of options across various chairs but the second I sat in this one, I knew it worked for me. The chair arrived when it was expected and Paul brought it to my office to make sure both the chair and my desk were set up properly. Since then I have been so much more comfortable. This has definitely been an investment worth making and has made a huge difference to my working day. Thanks Paul.