Frequently asked questions
Do you have a showroom?
Yes! And we’d love you to visit. We’re based in a shared building in Marsh Barton, Exeter. But as I’m not always on-site, please call 01392 202012 or email info@backworld.co.uk to arrange a visit.
How much notice do you need for an appointment?
This varies a lot. Some days we can see you straight away, others we may be out with clients. Get in touch, and we’ll do our best to fit you in.
I work 9-5. Can you do weekends and evenings?
Sometimes, yes. If we’re available, we’re happy to arrange a time that suits. Just give us a call.
I can’t get to the showroom. Can you come to me?
Yes. Depending on your location and what you’re looking for, we can often visit you, especially for larger items where a home setup and demo are helpful.
How long should I allow for a visit?
Most visits take around an hour, sometimes longer. But we’ll always take the time to explain different options and help you find what works best.
I’m a bit nervous, so what should I expect?
We’re in a large, well-lit warehouse with plenty of parking, and we can meet you at reception (or outside if you prefer). The showroom is a private, comfortable space, and you can have the door open or closed, whatever feels best. There’s no ceiling in the showroom, so there may be noise from neighbouring businesses.
How many chairs can I try?
Our demo stock changes quite regularly, but we usually have around 20 chairs to try. From premium Scandinavian ergonomic designs to more affordable UK-made options.
Do you have desks to try?
Yes, we have a height-adjustable desk available. Most work in the same way, so we focus on helping you choose the right one rather than displaying lots of them.
What if I’m not sure what I need?
That’s what we’re here for. We’ll talk through your work, any issues you’re having, and help you find the right chair or desk for you.
Do I need to visit the showroom?
Not at all. We always recommend trying before buying, but you can order online or contact us if you already know what you need.
Do you offer delivery and setup?
Yes. Where possible, we deliver and set up your chair or desk to make sure it’s set up and correctly adjusted for you.
Is there a loo I can use?
Yes, of course! Just ask when you arrive, and we’ll point you in the right direction.
Get support
Get in touch today to see how we can help
Got a question? Need help, support, or advice? Contact us today.
01392 202012
Visit our showroom
Book an appointment
Free standard delivery
On all desk and chair orders only
Refunds & returns
Return within 14 days for replacement or refund